By utilizing the repair, diagnostic, or mobile call-out services of "TechFix" across Quintana Roo, the customer explicitly agrees to the following comprehensive terms and conditions.
Devices that have suffered physical trauma (drops, severe impacts), liquid exposure, heating, or exposure to fire are structurally compromised. Micro-fractures on components (including glass, covers, boards, sensors, etc.) or weakened internal components may fail completely during standard, professional disassembly. The customer acknowledges this inherent risk. Repair lab "TechFix" is completely released from liability if a structurally compromised device stops functioning entirely (Sudden Death Syndrome) during the repair or diagnostic process. We are also not liable for the unavoidable deterioration of already cracked glass or weakened adhesive seals.
• Deposits: Order parts require a 100% upfront, non-refundable deposit.
• Supplier Errors: We order parts based on official serial/part numbers. If a third-party supplier or manufacturer makes an error (e.g., mislabeling a batch, sending an incompatible matrix in the correct packaging), Repair lab "TechFix" is not financially or legally liable. Since international suppliers often refuse returns, the deposit remains non-refundable.
Re-ordering correct parts will extend the repair timeline.*
• Logistics & Customs: We are not liable for shipping delays caused by couriers, weather, or Mexican Customs (Aduana). All provided timelines are estimates (ETA), not guarantees.
• Customer-Supplied Parts: We offer zero warranty on parts provided by the customer. Labor fees apply regardless of whether the customer's part or the part provided by the customer functions correctly.
If a device is received in a state where full pre-testing is impossible (e.g., dead battery, completely shattered screen, unresponsive touch, no passcode provided), Repair lab "TechFix" is not responsible for any other malfunctions discovered after a new part is installed (e.g., dead Face ID, broken Wi-Fi, audio issues, etc.). If the customer orders a part, and subsequent testing reveals deeper logic board failures, the customer is still obligated to pay for the ordered part in full.
• No Chargebacks: By agreeing to these terms, the customer waives the right to initiate a credit card chargeback for rendered services or ordered non-refundable parts. All disputes must be handled internally.
• Mechanic’s Lien: Devices will not be returned until all invoices (including diagnostic/bench fees for declined repairs) are paid in full.
• Abandoned Devices: Devices left in our possession for more than 90 days after the customer has been notified of completion (or unrepairability) will be legally classified as abandoned property and recycled or sold to cover incurred costs.
Beyond the specific component we install or repair, Repair lab "TechFix" assumes zero liability for the overall operational state of the device. We are not responsible for pre-existing software bugs, secondary hardware failures, cosmetic flaws, or any unrelated issues that manifest before, during, or after the repair process.
Repair lab "TechFix" is never responsible for the loss, corruption, or breach of data, software, or files under any circumstances. This release of liability also applies to data recovery services performed on external media, devices, or any other type of memory. We do not resolve software or activation lock (iCloud/FRP) issues resulting from hardware repairs, as this is a separate service.
• Inspection Cut-Off: The customer is required to thoroughly test the device at the exact time of pickup or mobile delivery. Once the device leaves our technician’s care, the repair is legally considered complete and accepted. Any physical damage, cosmetic complaints, or unrelated hardware issues reported after the hand-off are strictly the customer’s responsibility.
• Warranty: We provide a warranty of up to 2 months (depending on the device and repair type) strictly limited to the part we installed and the labor we performed. The warranty is instantly voided by physical damage, liquid exposure, or tampering by the customer or third parties.
The device is held as collateral for unpaid work. We have the legal right to withhold the return of the device to the customer until full payment for repair services as specified in the receipt or via communication through WhatsApp, Facebook Messenger, Telegram, or other messengers.
The customer is solely responsible for ensuring that all payments, deposits, and transfers are sent to the correct account details (phone number, email, or bank CLABE) provided by Repair lab "TechFix". We are not liable for any funds sent to incorrect recipients, unauthorized accounts, or for any losses resulting from customer error during the transaction process. A repair is only considered "Paid" once the funds have cleared and are visible in our official accounts. We will not begin work or release devices based on "pending" screenshots or transfers sent to the wrong person.
A payment is not considered fulfilled, and a repair order is not considered "Paid," until the funds have fully cleared and are visible in the official bank accounts of Master Repair Lab. Screenshots of "sent" transactions, bank confirmation PDFs, or "pending" statuses are not accepted as proof of payment.
Repair lab "TechFix" reserves the right to withhold any device or pause any work until our financial department provides final internal confirmation of the receipt of funds. We are not responsible for delays caused by banking system "bugs," end-of-day processing latencies, or transaction reversals.