By utilizing the repair, diagnostic, or mobile call-out services of "TechFix" across Quintana Roo, the customer explicitly agrees to the following comprehensive terms and conditions.
1.1 Devices that have suffered physical trauma (drops, severe impacts), liquid exposure, heating, or exposure to fire are structurally compromised. Micro-fractures on components (including glass, covers, boards, sensors, etc.) or weakened internal components may fail completely during standard, professional disassembly. The customer acknowledges this inherent risk. Repair lab "TechFix" is completely released from liability if a structurally compromised device stops functioning entirely (Sudden Death Syndrome) during the repair or diagnostic process. We are also not liable for the unavoidable deterioration of already cracked glass or weakened adhesive seals.
2.1 Deposits: Order parts require a 100% upfront, non-refundable deposit.
2.2 Supplier Errors: We order parts based on official serial/part numbers. If a third-party supplier or manufacturer makes an error (e.g., mislabeling a batch, sending an incompatible matrix in the correct packaging), Repair lab "TechFix" is not financially or legally liable. Since international suppliers often refuse returns, the deposit remains non-refundable.
Re-ordering correct parts will extend the repair timeline.*
2.3 Logistics & Customs: We are not liable for shipping delays caused by couriers, weather, or Mexican Customs (Aduana). All provided timelines are estimates (ETA), not guarantees.
2.4 Customer-Supplied Parts: We offer zero warranty on parts provided by the customer. Labor fees apply regardless of whether the customer's part or the part provided by the customer functions correctly.
3.1 If a device is received in a state where full pre-testing is impossible (e.g., dead battery, completely shattered screen, unresponsive touch, no passcode provided), Repair lab "TechFix" is not responsible for any other malfunctions discovered after a new part is installed (e.g., dead Face ID, broken Wi-Fi, audio issues, etc.). If the customer orders a part, and subsequent testing reveals deeper logic board failures, the customer is still obligated to pay for the ordered part in full.
4.1 No Chargebacks: By agreeing to these terms, the customer waives the right to initiate a credit card chargeback for rendered services or ordered non-refundable parts. All disputes must be handled internally.
4.2 Mechanic’s Lien: Devices will not be returned until all invoices (including diagnostic/bench fees for declined repairs) are paid in full.
4.3 Abandoned Devices: Devices left in our possession for more than 90 days after the customer has been notified of completion (or unrepairability) will be legally classified as abandoned property and recycled or sold to cover incurred costs.
5.1 Beyond the specific component we install or repair, Repair lab "TechFix" assumes zero liability for the overall operational state of the device. We are not responsible for pre-existing software bugs, secondary hardware failures, cosmetic flaws, or any unrelated issues that manifest before, during, or after the repair process.
6.1 Repair lab "TechFix" is never responsible for the loss, corruption, or breach of data, software, or files under any circumstances. This release of liability also applies to data recovery services performed on external media, devices, or any other type of memory. We do not resolve software or activation lock (iCloud/FRP) issues resulting from hardware repairs, as this is a separate service.
7.1 Inspection Cut-Off: The customer is required to thoroughly test the device at the exact time of pickup or mobile delivery. Once the device leaves our technician’s care, the repair is legally considered complete and accepted. Any physical damage, cosmetic complaints, or unrelated hardware issues reported after the hand-off are strictly the customer’s responsibility.
7.2 Warranty: We provide a warranty of up to 2 months (depending on the device and repair type) strictly limited to the part we installed and the labor we performed. The warranty is instantly voided by physical damage, liquid exposure, or tampering by the customer or third parties.
8.1 The device is held as collateral for unpaid work. We have the legal right to withhold the return of the device to the customer until full payment for repair services as specified in the receipt or via communication through WhatsApp, Facebook Messenger, Telegram, or other messengers.
9.1 The customer is solely responsible for ensuring that all payments, deposits, and transfers are sent to the correct account details (phone number, email, or bank CLABE) provided by Repair lab "TechFix". We are not liable for any funds sent to incorrect recipients, unauthorized accounts, or for any losses resulting from customer error during the transaction process. A repair is only considered "Paid" once the funds have cleared and are visible in our official accounts. We will not begin work or release devices based on "pending" screenshots or transfers sent to the wrong person.
9.2 A payment is not considered fulfilled, and a repair order is not considered "Paid," until the funds have fully cleared and are visible in the official bank accounts of Master Repair Lab. Screenshots of "sent" transactions, bank confirmation PDFs, or "pending" statuses are not accepted as proof of payment.
9.3 Repair lab "TechFix" reserves the right to withhold any device or pause any work until our financial department provides final internal confirmation of the receipt of funds. We are not responsible for delays caused by banking system "bugs," end-of-day processing latencies, or transaction reversals.
10.1 Technical Status: The Contractor guarantees the functionality of the equipment at the time of delivery following the repair, or the restoration to its original state as documented prior to the service order.
10.2 Clinical Application: The Contractor shall not be held liable for any medical procedures, patient injuries, or diagnostic errors resulting from the operation of the repaired equipment.
1.1 If the Client requests the use of non-OEM (original equipment manufacturer), aftermarket, or used components to reduce costs, no warranty shall be provided. All liability for potential damage or failure resides solely with the Client.
11.2For components provided by the Customer, the Contractor is responsible only for the quality of the installation and labor. No guarantee is made regarding the lifespan or reliability of the part itself.
12.1 All repair work concludes with a mandatory functional verification conducted by the Chief Physician or an authorized representative of the Clinic.
12.2 Before signing any documentation, the Clinic’s authorized representative must personally verify that the equipment functions correctly within its standard operating parameters.
12.3 Final Confirmation: Signing the Acceptance Act constitutes final confirmation that the equipment has been tested by the Clinic and is approved for patient use.
12.4 The Clinic is responsible for performing a final calibration of the equipment before its first clinical use post-repair. Signature on the act signifies that the Client accepts the work and assumes full responsibility for safe operation.
12.5 From the moment of signing the act or the first actual use of the device for clinical purposes, the work is considered fully completed and accepted without grievance. No subsequent claims regarding "incorrect rotation speed," "insufficient power," or other technical specifications will be accepted after delivery.
11 The Contractor shall under no circumstances compensate for losses related to equipment downtime, cancellation of patient appointments, or loss of revenue during the repair period.
13.2 Repair timelines are estimates only and may be extended due to logistics or parts availability. (per p. 2)
14.1 The Client is strictly required to perform a full backup of all patient data (CT scans, Exocad/3Shape databases, etc.) before transferring the device for repair.
14.2 The Contractor is not liable for the loss of databases, profile settings, or license keys during technical maintenance or the replacement of storage media.
15.1 Warranty Seals: Any unauthorized opening of the equipment casing by the Client or a third party during the warranty period nullifies all Contractor obligations.
15.2 Improper Operation: The Contractor is exempt from liability if a failure is caused by a violation of operating conditions (e.g., operating a milling machine without a vacuum system or using a scanner in a dusty environment).
16.1 Following acceptance by the Clinic, the Contractor's warranty applies exclusively to the specific module or component that was repaired, not the entire apparatus.
16.2 Warranty Events: A valid warranty claim is limited to:Failure of the specific part replaced/repaired by the Contractor. System shutdowns, provided that the Contractor's diagnosis confirms the issue originates directly from the specific component previously serviced by the Contractor
17.1 Maintenance Logbook: The Customer (Clinic) confirms that it maintains the official maintenance log (Bitácora de Mantenimiento) as mandated by COFEPRIS and commits to recording every technical intervention.
17.2 Entries in the logbook, including signatures and stamps, must be performed exclusively by the Chief Physician (Responsable Sanitario) or an appropriately licensed individual.
17.3 The Contractor acts as a third-party technical consultant. The final decision to declare the equipment "fit for medical use" rests with the Clinic's Responsible Physician, as documented in the logbook (per p. 12).
17.4 Administrative Risk: Any claims from Mexican regulatory authorities (COFEPRIS) regarding missing logbook entries, incorrect documentation, or the use of specialists without specific local licenses are the sole responsibility of the Clinic.